Customer Operations
Inbox Management Agent
Handles inbox triage automatically.
What this agent does
Core capabilities designed to replace manual effort.
Scans incoming emails and tickets
Classifies intent and urgency
Extracts key customer information
Routes to specific workflows or human agents
Outputs
- Categorized messages
KPIs you can track
- Response handling speed
Proven Impact
Reduces manual inbox handling by 60%+
Enables teams to manage 2X+ message volume
Commonly used in
Customer Operations
Insurance
HR
Where it fits
Operational Teams